IT Help Desk Ticketing Tool for L1 Support

Duration: 4h 52m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 1.99 GB 
Genre: eLearning | Language: English 
Learn How to Create, Update and Resolve the Tickets for EUC Support in Level1 using JIRA and Manage Engine.

What you'll learn:
Associates will Learn all about creating the tickets properly for the EUC Support.
Associates will Learn all about Updating the tickets properly for the EUC Support.
Associates will Learn all about Managing the tickets properly for the EUC Support.
Understand the Ticket Lifecycle and Workflow as per the ITIL Framework.

Requirements:
Help desk technicians who want to expand their knowledge

Description:
In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization.
This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization.
This E-learning explains the Life cycle of the ticket and what is required from Support person at each level.
Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets.

Course Content :
Introduction to Ticketing Tool for L1 IT Support
Ticket Life Cycle Management
JIRA Service Management
JIRA Incident Ticket Creation
JIRA Service Request Creation
Incident Ticket Creation - Manage Engine
Service Request Creation - Manage Engine

In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets.  A helpdesk ticketing system collects, organizes, and tracks all of your customer support queries from various channels and manages them from one place. With their ability to streamline processes, organize information, and simplify interactions, helpdesks prevent important requests from slipping through the cracks

Who this course is for:
IT professionals or those seeking a career in customer support

More Info

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