Customer Success Certification8 Management Coaching
Last updated 7/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 8.60 GB | Duration: 13h 1m
Customer Service Manager Training Graduates Professionals in Hybrid Workplace Customer Success Management Coaching
What you'll learn
July 2022 Updated + Level 2 Certification Bonus $1791 We Cover (Watch Preview) Work as a Management Coach in Level 2 Coaching Practicums.
Customer Success Management 13 hours Interactive Video Training, 185+ PDFs, 10 Ready-to-Use Sessions + Skills Training to Master Management Coaching.
Customer Success Management Coaching Training using Proprietary Get Results Coaching System Empowers You to Confidently Coach Any Team Starting Today.
Customer Success Management Coaching Skill-Building to Move You Past the Obstacles to Developing Your Customer Success Management Career.
Requirements
Before buying, click on PREVIEW THIS COURSE found on this page. Watch the Certification + FAQ video to discover our world-class approach to training and certifying Customer Success Management Coaching Professionals plus the cost-saving bonuses Get Results Coach Academy gives you.
Customer Success Management Certification Management Coaching Training offers its own verifiable certificate of completion plus it is Certification #8 in the 10 Course Master Management Coaching Certification Program offered by Get Results Coach Academy on Udemy. Read the Udemy Instructor Profile to learn more.
Description
Customer Service Manager Training in the new normal requires a new approach! Be prepared to meet those needs by becoming a Certified Get Results Customer Success Management Coach. With 13 hours of step-by-step video training, 185+ downloadable and ready to use resources, you become skilled in using a proprietary 10 Session Get Results Management Coaching Program that has been done-for-you so that you can begin Customer Service Management Coaching Sessions with your online, in-person or hybrid work team or corporate clients starting TODAY.Customer Service Management Coaching Training Prepares You to Get ResultsYou don't have to waste time trying to figure out what works and what doesn't. The hard work, research and carefully crafted Customer Success Management Coaching Session guides give you the exact timings, coaching questions, activities, and resources so you can start coaching work teams or clients immediately. With 2 Levels of Certification, your skill and professionalism as a trained Get Results Customer Service Management Coach is of the highest priority.Customer Service Management Coaching Training for the New NormalAccording to the American Express Customer Service Barometer, more than half of Americans halted a planned purchase or transaction because of bad customer service and 33% of Americans say they'll consider switching companies after just a single instance of poor service. The report also uncovered that U.S. companies lose more than $62 billion annually due to poor customer service. Those alarming Customer Service Statistics are the reason why you must have a Customer Success Management plan that equips Customer Service Representatives with a proactive GET RESULTS approach to Customer Care.What is Customer Success? Customer Success Management DefinitionCustomer Success Management is a values-based approach to Customer Service. At Get Results Coach Academy, Customer Success Management involves understanding the Customer Journey from start to finish. It includes identifying the Customer Experience and having knowledge of the psychological blockers that prevent the Customer from feeling supported. Customer Success Management goes beyond Customer Support and fuels Customer Care from the core; it begins with the Customer Success Team. As Bain and Company reported, Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.Manage Customer Success Remotely or In-Office to Get Results with Customer Success Management CoachingYou need a Customer Success Management plan that is mapped out for you so that you can empower your diverse Customer Success Team to work with diverse Customers. You need the technology and mindset know-how to coach a hybrid remote/in-office team to unlock their people skills and embrace the Customer-Centric Journey as their own. You need to understand the top 10 unconscious bias that fuel misunderstanding between Customer Service Representative and Customers and know the skill-builders to manage these relationships. You need a proven Customer Success Management Group Coaching Program with the exact questions and interactive online resources to GET BETTER RESULTS in the new normal.Excel as a Customer Success Management Professional/Team Lead Using Proven Get Results Coaching ModelAs Curriculum Developer and Lead Instructor for Get Results Coach Academy, I designed Customer Success Management Certification Management Coaching Training to give you everything you need to confidently manage your Customer Service Team toward innovative Customer Success starting today.Whether you lead a remote team, an in-office team or a combination of both, you are guided step-by-step with the exact structure through mastery of the Customer Success Management Coaching Program for getting results in the new normal.Build your confidence, even if you have never organized a virtual workspace or ran a virtual meeting, through Level 1 behind-the-scenes video training, hands-on practicums and my step-by-step guidance for delivering the Customer Success Management program.Reduce stress and maximize your impact using my done-for-you action focused Customer Success Management Get Results Coaching Model to engage a remote team, in-office team or a combination of both.Improve retention by advancing your people skills with 10 unconscious bias re-enactments that take the guesswork out of understanding your customers and teams' underlying challenges.Increase your aptitude in using the latest technology for delivering engaging virtual collaborative meetings and managing virtual workspaces.Accelerate your Customer Success Management Coaching Career or Business/Practice with free but optional Level 2 coaching practicums and Customer Success Management Coach Directory Listing.Customer Service Statistics Show that Proactive Customer Success Management Saves MoneyAccording to a Harvard Business Review, it is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one leaving the author to conclude that businesses who prioritize acquisition over retention are missing out in a big way.It is great to read statistics about Customer Service but what is clearly missing from this data are the details of the human experience. What are Customers experiencing in their own life? Why do some Customers over-react to a comment yet other Customers are more easy-going? How do you know this without assuming? What clues do Customers provide?These questions paint a clear picture that a solid Customer Success Management program is needed for companies to be competitive in the New Normal. You need a solution so that you can manage a diverse Customer Care Team to work collaboratively and cooperatively with Customers toward Successful outcomes without adding any more work to your already over-scheduled day.If Customer Success is not proactively managed competently, the exponential domino effect of unchecked dissatisfied Customers will have both short and long-term implications. Remember it takes 12 positive customer experiences to make up for one negative experience. Now more than ever, you need a targeted program that mitigates any further negative impact. You need a Customer Success Management Program that Gets New Results.Customer Success Management Get Results Management Coaching Certification Content OverviewWith 13 hours of video tutorials, 182+ downloadable ready-to-use resources, hands-on practice assignments, interactive learning and Q & A, this continually updated 2-Level Customer Success Management Coaching Certification Course keeps you relevant and indispensable as a Leader. Let's break it down for you:Onboard new hires and develop a diverse Customer Success Team to collaboratively Get Results. Coaching is the new approach for training, managing and leading in the New Normal. I developed my GET RESULTS Management Coaching Program to provide you with the professionalism yet agility that is required in today's fast-paced ever-changing workplace. In each section of the course, you receive specific Customer Success Management insight for managing in the new workplace normal.Stop Customer complaints before they start by understanding people. Through case-study re-enactments, you look closely at the complexity of the human psyche impacted by unconscious bias that is sometimes responsible for dissatisfaction and how this ultimately impacts the Customer Experience if left unchecked. You assess your own bias and with what you discover, adjust as needed before coaching your team.When your Customer Success Team feels supported at work, whether remote or in-office, they are more supportive with Customers. You learn how to set up a Slack Workspace for delivering the Customer Success Management GET RESULTS Program. Even if you have used Slack before, you will learn how to develop an engaged virtual workplace that supports well-being.You are given step-by-step instruction designed to improve your proficiency using the latest technology to deliver the remote meetings as well as the how-to insight for delivering the professional program.Even if there is no money for Customer Success Management initiatives, most of the strategically selected interactive online resources are free to use. The research, coaching questions and the usable PDF documents have been developed for your use saving you time and money.2 LEVELS OF CERTIFICATION: Students and Graduates of Get Results Coach Academy on Udemy benefit from the G.R.C.A 2 Levels of Certification at no extra cost. Here are the details of the 2 Levels + the benefits of joining:LEVEL 1 CERTIFICATIONIncluded with your one-time low-cost enrollment fee on Udemy is life-time access to the course content and features on Udemy; including a verifiable Udemy generated certificate of completion.GET RESULTS COACH ACADEMY COVERS THE $995 U.S.D. RIGHT OF USE FEE: When you join this course on Udemy and stay enrolled (no refund), you have permission to use my Proprietary Accredited Management Coaching Session Guides with your work team or to coach clients.PLEASE NOTE: A "right-of-use fee" is not a licensing fee. I own the copyright to the accredited session guides including the processes and material which means that you do not have permission to re-sell it or develop training, workshops, speaking or books based on my proprietary program.1) Watch 100% of the coursework lectures as fast or as slow as you want.2) download скачать all of the accredited resources including the session guides.3) download скачать your Udemy generated certificate of completion when you have completed 100% of the coursework.LEVEL 2 CERTIFICATIONIn addition to the cost-saving benefits and features of Level One, when you remain enrolled in the program past 35 days, you have access to LEVEL 2 benefits; a total of $1791 U.S.D in fees that we cover when you join this one course on Udemy and graduate Level 2.GET RESULTS COACH ACADEMY COVERS THE $995 U.S.D. RIGHT OF USE FEE: When you join this course on Udemy and stay enrolled (no refund), you have permission to use my Proprietary Accredited Management Coaching Session Guides to coach work teams or clients.GET RESULTS COACH ACADEMY COVERS THE $199 U.S.D. ACCREDITATION FEE: Level 2 requires that you complete a mandatory Management Coaching Practicum which assesses your competency using my accredited proprietary session guides with real work teams or clients. This is referred to as hands-on coaching fieldwork. This is step-by-step easy to complete but submission is mandatory for Level 2 Graduation. This is what differentiates this program and the Get Results Coach Academy Management Coaching Graduates above the rest. While a quickie diploma or certification from having just simply watched videos is appealing and what some coaching courses on Udemy use as a marketing tool to get you to buy, this is not the solution to long-term success. If that is your goal and expectation, this professional coaching program is not for you.GET RESULTS COACH ACADEMY COVERS THE $99 U.S.D. CERTIFICATION FEE: This is a one-time fee to create one individualized certificate of completion from Get Results Coach Academy that displays your certification designation verifying your completion of accreditation.GET RESULTS COACH ACADEMY COVERS THE $199 U.S.D. COACH DIRECTORY LISTING FEE: This is a one-time listing one-time fee to add your first and last name to this niche specific management coaching directory on Get Results Coach Academy.GET RESULTS COACH ACADEMY COVERS THE $299 U.S.D ASSOCIATION FEE: This is a one-time membership fee to keep your certification current and valid.GET RESULTS COACH ACADEMY COVERS $1791 U.S.D IN FEES WHEN YOU JOIN ON UDEMY AND GRADUATE LEVEL 2Now you might be thinking "this sounds too good to be true; what's the catch?" or you might be saying "Management Coaching Training like this should cost 5 thousand or more; why would such a valuable program be available on Udemy for such a low price?" There is no catch just a vision, a purpose and a mission to empower more hybrid work teams to excel in the new normal.Excel as a Leader in the New Normal with Customer Success Management Coaching that Gets ResultsLet me show you how to manage customer success to succeed in the new normal! If you have never met me before my name is Louise Anne Maurice. The thousands and thousands of people I have either coached, trained, consulted or taught over the past 30+ years have benefited from my Empowered Coaching Approach™.I teamed up with the Udemy E-Learning Platform to make my proprietary Customer Success Management Coaching Certification Training Course easily accessible to a global audience at an affordable price. This comprehensive and streamlined curriculum shortens the learning curve for you to become a Professional World-Class Customer Success Management Coach.I invite you to join with me as well as the other students starting today! Simply click on the "Buy now" button to enroll in this course or click on the "Add to cart" button to enroll in all 10 courses of the Master Management Coaching Certification Training Program.I will see you in the first lecture.LouiseYour Coach Louise Anne Maurice© Intellectual Property of Customer Success Management Coaching Certification Training Course Content and Description are copyright and owned by Louise Anne Maurice of Get Results Coach Academy
Overview
Section 1: Customer Success Management Session 1 Management Coaching
Lecture 1 Customer Success Management Get Results Coaching Program Overview
Lecture 2 Customer Success Management Analysis
Lecture 3 Customer Success Management Statistics for Management Coaching
Lecture 4 Customer Success Management A-Q Remote Prep Management Coaching
Lecture 5 Customer Success Management R-T Remote Prep Management Coaching
Lecture 6 Customer Success Management 1 Session Intro Management Coaching
Lecture 7 Customer Success Management 1 Session UX Prep Management Coaching
Lecture 8 Customer Success Management 1 Session YZ Prep Management Coaching
Lecture 9 Customer Success Management 1 Session Step 1 Management Coaching
Lecture 10 Customer Success Management 1 Session Step 2 Management Coaching
Lecture 11 Customer Success Management 1 Session Step 3 Management Coaching
Lecture 12 Customer Success Management 1 Session Step 4 Management Coaching
Lecture 13 Customer Success Management 1 Session Step 5 Management Coaching
Lecture 14 Customer Success Management 1 Session End Management Coaching
Lecture 15 Customer Success Management 1 Session Practicum Management Coaching
Lecture 16 Certification + FAQ Customer Success Management
Section 2: Customer Success Management Session 2 Management Coaching
Lecture 17 Customer Success Management 2 Session Intro Management Coaching
Lecture 18 Customer Success Management 2 Session UX Prep Management Coaching
Lecture 19 Customer Success Management 2 Session YZ Prep Management Coaching
Lecture 20 Customer Success Management 2 Session Step 1 Management Coaching
Lecture 21 Customer Success Management 2 Session Step 2 Management Coaching
Lecture 22 Customer Success Management 2 Session Step 3 Management Coaching
Lecture 23 Customer Success Management 2 Session Step 4 Management Coaching
Lecture 24 Customer Success Management 2 Session Step 5 Management Coaching
Lecture 25 Customer Success Management 2 Session End Management Coaching
Lecture 26 Customer Success Management 2 Session Practicum Management Coaching
Section 3: Customer Success Management Session 3 Management Coaching
Lecture 27 Customer Success Management 3 Session Intro Management Coaching
Lecture 28 Customer Success Management 3 Session UX Prep Management Coaching
Lecture 29 Customer Success Management 3 Session YZ Prep Management Coaching
Lecture 30 Customer Success Management 3 Session Step 1 Management Coaching
Lecture 31 Customer Success Management 3 Session Step 2 Management Coaching
Lecture 32 Customer Success Management 3 Session Step 3 Management Coaching
Lecture 33 Customer Success Management 3 Session Step 4 Management Coaching
Lecture 34 Customer Success Management 3 Session Step 5 Management Coaching
Lecture 35 Customer Success Management 3 Session End Management Coaching
Lecture 36 Customer Success Management 3 Session Practicum Management Coaching
Section 4: Customer Success Management Session 4 Management Coaching
Lecture 37 Customer Success Management 4 Session Intro Management Coaching
Lecture 38 Customer Success Management 4 Session UX Prep Management Coaching
Lecture 39 Customer Success Management 4 Session YZ Prep Management Coaching
Lecture 40 Customer Success Management 4 Session Step 1 Management Coaching
Lecture 41 Customer Success Management 4 Session Step 2 Management Coaching
Lecture 42 Customer Success Management 4 Session Step 3 Management Coaching
Lecture 43 Customer Success Management 4 Session Step 4 Management Coaching
Lecture 44 Customer Success Management 4 Session Step 5 Management Coaching
Lecture 45 Customer Success Management 4 Session End Management Coaching
Lecture 46 Customer Success Management 4 Session Practicum Management Coaching
Section 5: Customer Success Management Session 5 Management Coaching
Lecture 47 Customer Success Management 5 Session Intro Management Coaching
Lecture 48 Customer Success Management 5 Session UX Prep Management Coaching
Lecture 49 Customer Success Management 5 Session YZ Prep Management Coaching
Lecture 50 Customer Success Management 5 Session Step 1 Management Coaching
Lecture 51 Customer Success Management 5 Session Step 2 Management Coaching
Lecture 52 Customer Success Management 5 Session Step 3 Management Coaching
Lecture 53 Customer Success Management 5 Session Step 4 Management Coaching
Lecture 54 Customer Success Management 5 Session Step 5 Management Coaching
Lecture 55 Customer Success Management 5 Session End Management Coaching
Lecture 56 Customer Success Management 5 Session Practicum Management Coaching
Section 6: Customer Success Management Session 6 Management Coaching
Lecture 57 Customer Success Management 6 Session Intro Management Coaching
Lecture 58 Customer Success Management 6 Session UX Prep Management Coaching
Lecture 59 Customer Success Management 6 Session YZ Prep Management Coaching
Lecture 60 Customer Success Management 6 Session Step 1 Management Coaching
Lecture 61 Customer Success Management 6 Session Step 2 Management Coaching
Lecture 62 Customer Success Management 6 Session Step 3 Management Coaching
Lecture 63 Customer Success Management 6 Session Step 4 Management Coaching
Lecture 64 Customer Success Management 6 Session Step 5 Management Coaching
Lecture 65 Customer Success Management 6 Session End Management Coaching
Lecture 66 Customer Success Management 6 Session Practicum Management Coaching
Section 7: Customer Success Management Session 7 Management Coaching
Lecture 67 Customer Success Management 7 Session Intro Management Coaching
Lecture 68 Customer Success Management 7 Session UX Prep Management Coaching
Lecture 69 Customer Success Management 7 Session YZ Prep Management Coaching
Lecture 70 Customer Success Management 7 Session Step 1 Management Coaching
Lecture 71 Customer Success Management 7 Session Step 2 Management Coaching
Lecture 72 Customer Success Management 7 Session Step 3 Management Coaching
Lecture 73 Customer Success Management 7 Session Step 4 Management Coaching
Lecture 74 Customer Success Management 7 Session Step 5 Management Coaching
Lecture 75 Customer Success Management 7 Session End Management Coaching
Lecture 76 Customer Success Management 7 Session Practicum Management Coaching
Section 8: Customer Success Management Session 8 Management Coaching
Lecture 77 Customer Success Management 8 Session Intro Management Coaching
Lecture 78 Customer Success Management 8 Session UX Prep Management Coaching
Lecture 79 Customer Success Management 8 Session YZ Prep Management Coaching
Lecture 80 Customer Success Management 8 Session Step 1 Management Coaching
Lecture 81 Customer Success Management 8 Session Step 2 Management Coaching
Lecture 82 Customer Success Management 8 Session Step 3 Management Coaching
Lecture 83 Customer Success Management 8 Session Step 4 Management Coaching
Lecture 84 Customer Success Management 8 Session Step 5 Management Coaching
Lecture 85 Customer Success Management 8 Session End Management Coaching
Lecture 86 Customer Success Management 8 Session Practicum Management Coaching
Section 9: Customer Success Management Session 9 Management Coaching
Lecture 87 Customer Success Management 9 Session Intro Management Coaching
Lecture 88 Customer Success Management 9 Session UX Prep Management Coaching
Lecture 89 Customer Success Management 9 Session YZ Prep Management Coaching
Lecture 90 Customer Success Management 9 Session Step 1 Management Coaching
Lecture 91 Customer Success Management 9 Session Step 2 Management Coaching
Lecture 92 Customer Success Management 9 Session Step 3 Management Coaching
Lecture 93 Customer Success Management 9 Session Step 4 Management Coaching
Lecture 94 Customer Success Management 9 Session Step 5 Management Coaching
Lecture 95 Customer Success Management 9 Session End Management Coaching
Lecture 96 Customer Success Management 9 Session Practicum Management Coaching
Section 10: Customer Success Management Session 10 Management Coaching
Lecture 97 Customer Success Management 10 Session Intro Management Coaching
Lecture 98 Customer Success Management 10 Session UX Prep Management Coaching
Lecture 99 Customer Success Management 10 Session YZ Prep Management Coaching
Lecture 100 Customer Success Management 10 Session Step 1 Management Coaching
Lecture 101 Customer Success Management 10 Session Step 2 Management Coaching
Lecture 102 Customer Success Management 10 Session Step 3 Management Coaching
Lecture 103 Customer Success Management 10 Session Step 4 Management Coaching
Lecture 104 Customer Success Management 10 Session Step 5 Management Coaching
Lecture 105 Customer Success Management 10 Session End Management Coaching
Lecture 106 Customer Success Management 10 Session Practicum Management Coaching
Lecture 107 Customer Success Management 10 Session Wrap Management Coaching
Section 11: Customer Success Management Next Steps for Management Coaching
Lecture 108 Customer Success Management Coaching Next Steps
Lecture 109 Level 2 Self-Assessment
Lecture 110 Level 2 Fieldwork Instructions
Lecture 111 Level 2 Fieldwork Templates
Lecture 112 Ongoing Personal and Professional Development
Lecture 113 Level 1 Graduates
Lecture 114 Level 2 Graduates
If you are a Project Manager looking for a new approach to manage a diverse global hybrid Customer Service Team to improve the Customer Experience, then the Customer Success Management Coaching Course will give you the tools to competently lead.,If you are in a leadership position working with teams experiencing difficulty dealing with customers, then the Customer Success Management Coaching will give you the inside track on the skills necessary to lead a diverse Customer Service team to get results.,Dissatisfied customers are an ongoing issue that costs companies money. If you have lost your job or want to be indispensable in your current career, then Customer Success Management Certification in Get Results Management Coaching is your solution.,If you want to start a new business or private practice as a Management Coach in a highly sought-after niche area of customer satisfaction and customer retention, then Customer Success Management Coaching Certification Training will give you a head start.,If you are fresh out of school but have been told that your resume/CV needs more professional experience, enrol in Customer Success Management Coaching Training and participate in the hands-on coaching practicum so that your resume stands-out.
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