Improve your Business English: English for Customer Service
Published 07/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 56 lectures (5h 41m) | Size: 6 GB
Learn 600+ essential phrases, provide a high level of Customer Service using Business English in this ESL course!
What you'll learn
Master phrases for dealing with customers effectively and professionally
Learn many expressions for handling a variety of Customer Service situations
Speak confidently in English to customers
Business English skills
Business English vocabulary
Useful tips on dealing with customers
Use empathetic language to create a connection with customers
Improve your customer service skills using English
Requirements
A basic understanding of customer service
The ability to understand some spoken English without help
A desire to know Business English language and phrases
Description
ABOUT THIS COURSE
Customer service is not just about using the telephone. It's about face-to-face communication and writing too. This is the most detailed and comprehensive Business English Customer Service course available. So, don't miss out and enrol today!
In this day and age, Customer Service is so important. It's evident in all professions. For example, you could be an Engineer, but you're expected to have customers and to deal with them effectively and professionally. So, it's clear that most companies nowadays require that their staff have excellent customer service skills, and your boss wants to see that you have a unified command of English when dealing with customers.
Indeed, there is nothing more frustrating when you have to deal with a difficult customer, especially when you're using your second language. Expressing yourself quickly and resolving the customer's problem can be a daunting challenge. At the same time, you must remain calm, show empathy, and maintain professionalism.
So, to help you, here's the UDEMY 'Improve your Business English: English for Customer Service Course!'
I designed this course to give you the confidence to deal with customers using Business English. The course covers all workplace scenarios using Business English:-
When dealing with problems and complaints.
When writing.
When socialising.
When telephoning.
When meeting customers face-to-face.
In public (when providing a service.)
In Call Centres.
In the office.
At Trade Fairs, Exhibitions and Events.
Over videoconferencing.
This course is meant for non-native English speakers who deal with English-speaking customers daily. You will learn over 600 commonly used English phrases. Alongside this, I will provide you with helpful tips. Each lesson is designed to give you confidence and prepare you for dealing with customers using English in a professional manner. The course learning is activity-based, meaning you will be doing lots of fun, engaging, challenging and interactive activities. The course falls under the category of Business English.
You will see user-friendly presentation slides and videos in my lessons. These are designed to a very high standard with thought and clarity so that the information conveyed is clear and simple.
Each lesson focuses on a single aspect of a particular skill. You can go at your own pace and should take your time, with lots of practice between sections. Replaying each lesson is highly recommended.
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ABOUT THE INSTRUCTOR
Aidan Toomey comes from England. He's a professional Business English Language Teacher with a Bachelor's Degree in Communications and TEFL qualifications. He has taught thousands of happy English Language students for 10 years worldwide in Spain, Ireland, Vietnam, Thailand, China, Portugal, Russia and Hungary.
As well as teaching, he has worked for 20 years in the International Corporate world, enjoying various essential roles, delivering training and presentations, developing policy and working with International Partners.
He runs websites for both Business English language teachers and Business English language students.
Who this course is for
Non-native English speakers working in Customer Service
This course is not for native English speakers
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