It's Christmastime in buzzing Manhattan. Single mother and luxury hotel housekeeper Neve Collins never meant to deceive guest of honor James Winter, the Prince of Genova, when he mistakes her for a wealthy hotel guest. Sparks soon fly as the unlikely couple get to know each other on a royal tour of the city, but when a jealous Lady uncovers Neve's true identity, Neve stands to lose her job, her reputation and the love of her life.