Difficult Conversations: Team Management With Confidence 
Published 4/2024 
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz 
Language: English

| Size: 2.62 GB[/align]
| Duration: 1h 12m 
Communication Skills: navigate with Confidence any situation using Empathy, Understanding and Honesty

[b]What you'll learn[/b]

Develop effective communication strategies for challenging dialogues.

Cultivate active listening skills to enhance understanding in tough conversations

Identify and manage emotional triggers during difficult discussions

Employ empathy and compassion as key components of communication

Practice assertiveness techniques for expressing opinions respectfully

Explore strategies to de-escalate tension and defuse conflicts gracefully

Gain confidence in initiating and navigating uncomfortable conversations

Learn to provide constructive feedback in a constructive and supportive manner

Develop strategies for handling resistance and disagreement professionally

Enhance conflict resolution skills to achieve positive outcomes in difficult scenarios

[b]Requirements[/b]

No specific prerequisites are required for this course

Participants are encouraged to have a basic understanding of interpersonal communication

Willingness to engage in self-reflection

commitment to practicing new communication skills

[b]Description[/b]

Dive into the art of effective communication with a comprehensive course designed to empower individuals across personal and professional realms. In today's dynamic and interconnected world, the ability to engage in challenging dialogues with poise and assurance is a critical skill for success.This course is crafted for professionals, leaders, and individuals seeking to elevate their communication prowess in demanding situations. Throughout the program, participants will embark on a transformative journey, acquiring practical tools and insights to navigate through tough conversations with finesse.The curriculum begins by laying the foundation for effective communication strategies. Participants will delve into the nuances of assertiveness, cultivating active listening skills, and employing empathy as integral components of successful dialogue. The course places a strong emphasis on emotional intelligence, providing techniques to identify and manage emotional triggers, fostering a deeper understanding of oneself and others.Navigating difficult conversations often involves conflict, and this course equips learners with invaluable conflict resolution techniques. From de-escalating tension to achieving positive outcomes in challenging scenarios, participants will gain confidence in addressing conflicts constructively and collaboratively.Constructive feedback is a cornerstone of effective communication, and this course explores the art of delivering feedback in a supportive manner. Learners will discover strategies to provide input that inspires growth and collaboration within professional and personal relationships.By the end of the course, participants will have honed their communication skills across various dimensions. Whether you are a manager aiming to lead with confidence, a team member navigating workplace challenges, or an individual seeking to enhance personal relationships, this course provides a transformative experience. Join us on this journey to master the art of difficult conversations and emerge with the confidence to navigate any dialogue with skill and grace.

Overview

Section 1: Understanding a difficult conversation

Lecture 1 What is a difficult conversation?

Section 2: Preparation for difficult conversations

Lecture 2 Know yourself Part 1

Lecture 3 Know yourself Part 2

Lecture 4 Know others

Lecture 5 Do your research

Section 3: Have the actual conversation

Lecture 6 Conflict resolution techniques

Lecture 7 Inclusive environment

Lecture 8 Having the conversation

Lecture 9 Feedback

This course is tailored for professionals, managers, and individuals seeking to refine their communication skills in demanding scenarios,It is ideal for those looking to navigate workplace challenges, address interpersonal conflicts, and enhance their ability to engage in sensitive conversations with confidence,Whether you're a team leader, employee, or someone navigating personal relationships, this course provides valuable insights and practical tools to effectively manage and thrive in difficult conversations

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