download скачать Free download скачать : Udemy Professional Certificate in Customer Experience Management BOOKWARE-LBWx
mp4 | Video: h264,1280X720 | Audio: AAC, 44.1 KHz
Genre:eLearning | Language: English | Size:957.88 MB

Files Included :

1  Onboarding to learning process.mp4 (75.85 MB)
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2  Welcome to MTF.mp4 (24.75 MB)
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10  Customer Journey Optimisation.mp4 (158.1 MB)
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11  Service Blueprinting and Process Design.mp4 (117.18 MB)
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12  Voice of the Customer (VoC) Analysis.mp4 (53.03 MB)
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13  Emotional Experience Design (EED).mp4 (54.28 MB)
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14  Lifetime Value (LTV) and Customer Lifetime Value (CLV).mp4 (40 MB)
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15  Employee Experience (EX).mp4 (35.23 MB)
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3  Introduction to Customer Experience Management.mp4 (43.07 MB)
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5  Theory Overview.mp4 (17.15 MB)
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6  High-Level Frameworks.mp4 (63.03 MB)
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7  CX Principles.mp4 (42.38 MB)
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8  Customer Segmentation and Persona Development.mp4 (65.84 MB)
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9  Service Recovery and Complaint Handling.mp4 (72.97 MB)
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26  Interactive Part.mp4 (31.06 MB)
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27  Congratulations with course finishing.mp4 (30.52 MB)
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28  Bonus Section Next Steps.mp4 (28.47 MB)
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