download скачать Free download скачать : UDEMY Customer Service and Sales Empathetic Communication BOOKWARE-iLEARN
mp4 | Video: h264,1280X720 | Audio: AAC, 44.1 KHz
Genre:eLearning | Language: English | Size:941.52 MB

Files Included :

1  Introduction to Empathetic Communication.mp4 (31.15 MB)
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2  Active Listening - It's Essential!.mp4 (33.77 MB)
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3  5 Steps to Building REAL Emotional Intelligence.mp4 (32.36 MB)
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4  The Feel, Felt, Found Technique.mp4 (35.52 MB)
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5  Embracing Empathy in Online Interactions.mp4 (39.05 MB)
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6  The Power of Perspective-Taking.mp4 (39.19 MB)
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10  Empathy Mapping Unlocking Customer Insights.mp4 (36.95 MB)
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11  Four Essential Questioning Techniques to Uncover Customer Needs.mp4 (36.33 MB)
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12  Analyzing Customer Feedback for Powerful Insights.mp4 (41.6 MB)
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7  Customer Behavior and Psychology DEEP DIVE.mp4 (33.61 MB)
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8  Identifying Customer Needs and Expectations.mp4 (25.88 MB)
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9  Strategies for Recognizing and Managing Customer Emotions.mp4 (37.12 MB)
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13  Active Listening Advanced Skills for Customer Engagement.mp4 (41.13 MB)
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14  Mastering Positive Non-Verbal Communication.mp4 (33.73 MB)
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15  Pain Points Empathy-Driven Sales Techniques.mp4 (28.19 MB)
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16  Leveraging Empathy for Upselling and Cross-Selling.mp4 (27.87 MB)
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17  De-escalating Tricky Customer Interactions.mp4 (19.36 MB)
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18  The LEARN Technique Complaints to Opportunities.mp4 (18.4 MB)
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19  Navigating Challenging Customer Personalities.mp4 (19.69 MB)
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20  Expectation Calibration R A V E for Clear Customer Communication.mp4 (24.3 MB)
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21  Conflict Resolution Strategies with an Empathetic Approach.mp4 (28.76 MB)
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22  Staying Positive and Building Resilience in Sales.mp4 (31.91 MB)
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23  The Importance of Rapport in Customer Relationships.mp4 (22.7 MB)
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24  The Power of Personalization Tailoring the Experience.mp4 (29.5 MB)
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25  How to Build Lasting Customer Relationships.mp4 (26.11 MB)
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26  Establishing Emotional Connections in Sales Supercharged Storytelling.mp4 (34.8 MB)
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27  Mastering Empathy for Closing Sales.mp4 (28.95 MB)
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28  Customer Service Language Handling Difficult Situations.mp4 (24.14 MB)
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29  Customer Service Language Managing Customer Expectations.mp4 (23.06 MB)
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30  Sales Language Building Trust in Sales.mp4 (28.38 MB)
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31  Sales Language Overcoming Objections with Empathy.mp4 (28.01 MB)
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