Measuring Reliability: SLIs, SLOs, and SLAs | Pluralsight
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Learn to measure what matters in SRE. This course will teach you to design SLIs that capture user experience, set realistic SLOs, and integrate service level management into your organization's workflows.

What you'll learn
Services that pass all internal health checks can still leave users frustrated. In this course, Measuring Reliability: SLIs, SLOs, and SLAs, you'll gain the ability to design and implement meaningful SRE reliability measurements. First, you'll explore the distinctions between SLIs, SLOs, and SLAs and how to map critical user journeys. Next, you'll discover how to craft precise SLIs using the 'Good Events' ratio and set data-driven SLO targets. Finally, you'll learn how to operationalize reliability through dashboards, alerting strategies, and error budget policies. When you're finished with this course, you'll have the skills and knowledge of service level management needed to make reliability visible, actionable, and organization-wide.

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