Genre: eLearning | MP4 | Video: h264, 1280x720 | Audio: aac, 48000 Hz
Language: English | VTT | Size: 685 MB | Duration: 30 mins

What you'll learn
Understand the circumstances that lead to difficult conversations
Learn ways of handling difficult conversations
Understand how to use empathy to facilitate a conversation
Learn how to reach agreement and close the conversation gracefully

Requirements
A willingness to learn new skills and consider changing your existing approach to the subject
Description
From time to time many of us will face conversations which we anticipate will be difficult and which we may feel ill-equipped to handle. We may also occasionally be involved in amicable conversations that suddenly turn sour. Having the knowledge and confidence to deal with these situations can mean the difference between a relationship fortified and a relationship lost, or a sale made, and a sale lost. Those who have mastered the art of dealing with difficult conversations know very well that it is rarely an overnight phenomenon. It takes years of experience to hone. The stark reality is that dealing with difficult conversations is fraught with pitfalls almost guaranteed to unhinge the novice.

This course is designed to equip you with both the skillset and the confidence you need to successfully manage difficult conversations and ensure that both sides have the best chance of leaving the encounter feeling happy.

This course aims to be CONCISE and ACTIONABLE. It is jam packed with tips and tricks. You will learn how to:

Understand the circumstances that lead to difficult conversations
Learn ways of handling difficult conversations
Understand how to use empathy to facilitate a conversation
Ask open and supportive questions
Focus on facts, not personalities
Use tone and body language to great effect
Handle challenges whilst remaining calm
Learn how to reach agreement and close the conversation gracefully
Who is Alan Stevens?

Alan has been speaking professionally, on and off stage, for about 40 years. He has written a number of books on the subject, the most recent titled 'The Exceptional Speaker'. He is the most decorated public speaker in the world, having won more awards than any other speaker. He has been the President of the Global Speakers Federation as well as President of the National Speakers Federation in the UK. During his career he has worked with thousands of people and blue chip companies to help them improve their presentation skills.
Testimonials
"Alan, most of the time it is hard to get honest replies from people about the content of my communication, and how I can become better at what I do. Thank you very much for your professional advice and help - I really appreciate it."
- Dame Tanni Grey-Thompson, The UK's most successful Paralympic athlete

Who this course is for:
Anyone who would like to improve the way they deal with difficult conversations
Professionals who are involved in client facing roles
Sales people looking increase their success rate

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