All You Need to Know About ServiceNow Administration
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 48000 Hz, 2ch | Size: 1.34 GB
Genre: eLearning Video | Duration: 54 lectures (10 hour, 24 mins) | Language: English
A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow

What you'll learn

    Get knowledge on configuring processes
    Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
    Comprehend the Admin activities in ServiceNow
    Understand Basic ITSM Processes
    Understand the Basic User Interface and Navigation in ServiceNow
    Create Tables, Fields, Form Layouts, Views
    Create and Administer Users, Groups and Roles
    Understand Different Types of Dictionaries/Fields
    Import Data into ServiceNow Tables
    Configure Application Menus and Modules
    Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
    Build Service Catalogs, Record Producers, Order Guides and Workflows
    Create Reports and Dashboards
    Knowledge Management
    Trigger Email Notifications and Events
    Migrate Customizations from one instance to Other through Update Sets

Requirements

    An idea about IT companies and Principles would be helpful but is not mandatory

Description

This is a beginner level training course for ServiceNow. With a duration of more than 10 hours, split into 10 sections, the course covers the topics which are required for ServiceNow admin certification.

For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

After completing this course and having good knowledge over the topics taught in this course, i believe, you will be able to complete the admin certification in ServiceNow with little preparation.

I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.

Once you successfully complete this course, you should be able to:

    Get knowledge on configuring processes from scratch

    Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam

    Comprehend the Admin activities in ServiceNow

    Understand Basic ITSM Processes

    Understand the Basic User Interface and Navigation in ServiceNow

    Create Tables, Fields, Form Layouts, Views

    Understand the core working of ServiceNow - Tables and Records

    Create and Administer Users, Groups and Roles

    Understand Different Types of Dictionaries/Fields

    Import Data into ServiceNow Tables

    Configure Application Menus and Modules

    Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules

    Create Security rules (ACL) to restrict user access

    Define Service Level Agreements in ServiceNow

    Build Service Catalog Items, Record Producers and Order Guides

    Build Workflow to automate processes.

    Create different Reports and add them on to Dashboards in ServiceNow

    Have a clear idea on Knowledge Management

    Trigger Email Notifications and Events

    Migrate Customizations from one instance to Other through Update Sets

I always believe in student satisfaction, if you have any question on ServiceNow, feel free to post your Question in the Q&A section, I will surely respond

Who this course is for:

    People who are looking for ServiceNow System Administrator Certification
    Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
    Those who are starting their career in ServiceNow

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