The Complete ServiceNow System Administrator Course
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 5.56 GB
Genre: eLearning Video | Duration: 59 lectures (11 hour, 1 mins) | Language: English

Learn how to administer, configure, and customize your ServiceNow instance!

What you'll learn

    Understand how ServiceNow works behind the scenes
    Master administration on the ServiceNow platform
    Understand the different configurations & customizations
    Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Requirements

    An understanding of ITIL principles can help but is not required

Description

Whether you're brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.

This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.

After completing this course you should be able to:

    Create new users, groups, and roles

    Manage users and access

    Configure and customize lists and forms

    Create new applications on the NOW platform

    Leverage events and notifications

    Work with importing data through import sets

    Build custom reports

    Understand when to use UI policies, UI actions, business rules, script includes, and data policies

Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!

FAQs

Q: What version of ServiceNow does this cover?

A: This course has been updated for the Paris release and was originally recorded on the Kingston release.

Q: Can I follow along with my own instance?

A: Yes! I provide instructions on how you can obtain your very own personal developer instance

Features

    Updated for the Paris release!

    Quizzes

    Practice Exam

    Workbook

    1080p video recordings

Topics Covered

    The user interface

    Customizations including UI policies, UI actions, business rules, script includes, data policies

    Client-side versus server-side customizations

    Update sets

    Table administration & relationships

    Field types & reference fields

    Users, groups, & roles

    Access controls

    Impersonating users

    LDAP & SSO

    Incident Management

    Problem Management

    Change Management

    Configuration Management

    Service-Level Agreements

    Service Catalog Management

    Knowledge Management

    Service Portal

    System properties

    System diagnostics

    Events & notifications

    Workflows

    Import sets

    Reporting

    Custom application development

Who this course is for:

    Those who are new to the ServiceNow platform
    Anyone interested in becoming a ServiceNow administrator or developer
    Those who are looking to pass the ServiceNow certified System Administrator exam

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